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Help Centre

Listed below are all the Help Centre Articles ordered by popularity. To search through them, or navigate them by category, click here. To see the most recently published and updated articles first, click here.

View How do I remove myself from this website? Can I reactivate?
View Why has my profile been removed, or not approved?
View I can't login / I get the message "No member was found with the Nickname and Password you supplied"
View What am I not allowed to do?
View How can I transfer funds to another member or refund them?
View I'm going away, should I remove my profile or can I stop it being viewed temporarily?
View Searching Nationality - Advice for Service Seekers
View What methods can I use to buy credits?
View Can I register more than one profile?
View How do I change my nickname, email address or password?
View When I enter my email address I get a message saying it is already in use
View How to avoid being a victim of phishing attacks
View How do I become a Verified Member?
View How much is a credit worth?
View Where can I find a breakdown of my earnings and any charges?
View Escort Bookings FAQs (Seeking Services)
View When can I transfer my credits?
View How do I leave a rating/feedback for another member?
View I wish to complain about the conduct of another member
View I cannot enable 'Webcam Work' / I get a message about 'verification required'.
View Phone Chat Provider No Show
View How do I convert my credits into cash?
View My profile was deactivated and my for sale items were cancelled. Can I recover the details?
View What are Aliases and can I remove them?
View I have forgotten my login details
View What will appear on my bank/card statement when I buy credits?
View How do I set up DirectIM (Offering Services)
View Escort Bookings FAQs (Offering Services)
View How do I remove/change my main profile pictures?
View Why have I been removed from 'Escorts' or 'Alternative'
View I'm new here and I offer adult services.
View What are the benefits of using the credits system? (Service Seekers)
View The verification email has not arrived
View I can login but can't see my profile
View My Bank/Cosmo Payment/Post Office transfer has not arrived
View How do I stop someone from emailing/booking me?
View Is AdultWork.com a pay site?
View How does SMS Chat work?
View Terminology
View How do I display my feedback/ratings?
View I have uploaded the verification documents but am still not verified.
View I get a message about a negative balance when withdrawing
View How to avoid non-genuine advertisers
View The goods/service I bought/won has not arrived or is faulty
View I am not receiving emails from you / you have not replied to my Help Centre enquiry
View Why should I create a profile with you? What do I get?
View How can I sustain and increase interest in my profile?
View How do I re-enter/claim a refund on a DirectCam Special Offer session that has a duration remaining?
View Can I list myself as an Escort/Webcammer/Phone Chat Operator AND Other Services?
View How long does it take to receive my funds?
View I need to change my registered email address, how do I do this?
View Tips for uploading Pictures/I get errors when uploading pictures (Updated)
View How do I block/unblock members or view my blocked senders?
View I don't want to show my face on the Site
View How do I view, respond or dispute feedback?
View I wish to complain about the content of a profile
View Client Connections - FAQs for Service Providers
View When I enter my mobile number I get a message saying it is already in use
View I have not received / I am unable to respond to SMS or the SMS verification code
View I am getting a message about not being permitted change the services offered
View I've just created my profile and it's not showing on the Site (search & home pages)
View What is DirectChat? Offering Services
View Troubleshooting DirectChat
View I am getting a message '... inconsistency with your session credentials ..'
View The client has confirmed the Phone Chat booking but I do not have the credits
View Where can I spend my credits?
View I have deleted emails and/or bookings - can you retrieve them for me?
View When providing live services you must use Credits
View I requested credits via SMS but not all of them have arrived.
View Why didn't you tell me there was a problem with my profile before removing it?
View I want to verify myself but don't have a Passport
View How do I login via my mobile phone?
View I have paid to see a Private Gallery but cannot view it
View How do Phone Chat Bookings work?
View I get a message saying ' ... not permitted to exchange credits... '
View I need to edit or remove feedback I have left for another member
View How do I verify my mobile number?
View I have received an email from you regarding a dispute. I want to dispute this claim.
View Someone has bought an item from me but I don't have the credits
View My account has been hacked
View Client Connections - FAQs for Service Seekers
View I need some help setting up the new DirectCam Broadcaster
View Why can't I leave feedback/ratings?
View Why do I have to provide ID to make a bank payment?
View It says my email address is not verified but I know it is working.
View How do I show my phone number on my profile? What are the advantages?
View What's the difference between Movie Clips and Rental Movies?
View How do I unconfirm / delete escort bookings?
View Other Services: Charges
View I have paid to show my number but it is not showing
View What are the benefits of becoming a Verified Member?
View What are the different ways of getting on (or appearing on) the home page?
View I entered my details but got returned to the login screen / I keep getting logged out
View Is there an administration fee to pay when I withdraw my credits?
View Tours FAQs (Offering Services)
View I have been contacted by someone who claims to work for the Site
View I am Seeking Services. Who can view my details?
View How many times can I view a movie? / I have been charged twice for a movie.
View How do I remove my profile from Google Search results?
View I have been asked to pay a deposit
View I have paid to be Featured but I'm not showing
View How do I list my sales items?
View How do I make myself available now?
View I want to complain about a timewaster
View The Key to Repeat Business
View How do I create a Group?
View How to get the most out of being 'Member of the Day'
View Links Help - Can I link to xyz.com? Why aren't my links appearing?
View Field Reports FAQs (for Offering Services)
View How do I change my roles/the services I offer?
View How can I keep my password secure and stop unauthorised access?
View Where can I edit my profile and set things up e.g. rates?
View Can I perform nude in Free Mode on DirectCam?
View Information about DirectIM
View Wishlist FAQs for Offering Services (Recipients)
View My profile is showing my Nationality!
View Why were my pictures deleted?
View Where has 'someone' gone? Can you contact them for me?
View Can I link my Twitter page on my Profile?
View How do I feature my profile?
View Client Connections - Sending Proposals & Flirts
View I haven't received credits for my movies
View I need to change my purchase details / information.
View I have paid to be Available Today but I'm not showing
View I am getting a message about not having the spend facility enabled.
View Why can't I see feedback for myself or another member?
View Why you shouldn't rip people off or upload content that isn't yours...
View What are the benefits of using the credits system? (Service Providers)
View Can I move pictures from Free Gallery to Private Gallery and/or my main profile page?
View What's the difference between Free, Group and Private Modes?
View How has someone managed to copy my content?
View How do I deactivate a Group?
View Hot List FAQs
View Vouchers FAQs
View I haven't spent any credits but still getting the negative balance problem when transferring
View I Want To View Webcammers - How Do I Do This?
View I have been removed as my profile was advertising more than two people. What do I do now?
View I wish to complain about a member abusing/harassing me outside the AdultWork.com communication system
View What is the DirectCam Facility Fee?
View My movie prices keep changing automatically
View Help with the Tabs BBCode
View How do I report a fake or duplicate profile?
View How do I upload images to my profile?
View I have changed my Profile Pictures but they have not updated
View Feedback/Ratings FAQs
View I am ticking the box to tweet about my upload/online status but it's not appearing on Twitter
View I wish to move to another Group
View I am being asked to age verify, why and what are the implications?
View I am experiencing (technical) difficulties on DirectCam
View I offer services/content, how do Freeviews affect me?
View Private Gallery Albums/PINs FAQs
View How do I remove my Free or Private Gallery pictures?
View Why is the booking price less than my published rates?
View What information is shared with who?
View Transfer Credits to Cash
View How can I contact Providers by SMS?
View What is the Local Escort Search facility?
View Help! I need an easy guide to offering DirectCam
View Field Reports FAQs (for Seeking Services)
View I received a password reminder but I still cannot log in
View How can I suggest a Flirt/Proposal?
View What is the AdultWork.com Shared Revenue Programme?
View I get the message 'you must be logged in' when sending an email
View I can't see any profile pictures/thumbnails - logo and other pictures are ok.
View Someone has posted my details without my consent
View How do I access a Private Gallery album using a PIN number?
View How do I set up a couple / duo profile?
View My Adult Site - can I get some help?
View I am unable to change the gender on my profile / I have been set to the wrong gender
View How do I feature my group?
View When I click to send email or book someone nothing happens!
View Getting the most out of Twitter and the Site
View I have not received booking notification emails
View Can I show as available for Direct Chat only and not Direct Chat and Pre-booked Phone Chat?
View I haven't received my SMS confirmation of bookings in time and as a result have missed bookings.
View How do I add members to my Group?
View Why do I receive emails to my external email address asking if bookings took place?
View What happens when I tick the Social Media Advertising box?
View Freeviews FAQs
View Why should I offer Free Mode in DirectCam?
View I have been the victim of abuse when meeting someone from the Site.
View My transfer was due to be processed for payment today but has still not been marked as transferred
View How do I remove or edit an item I'm selling/auctioning?
View I'm having trouble viewing a movie
View What is DirectChat? Service Seekers
View I get an error saying 'The page cannot be displayed'
View The bank transfer details I entered are incorrect
View I have deleted the SMS credits I received
View My card details are being remembered, how do I delete them?
View I have saved my profile but: 1) the last updated date did not change, 2) I am not appearing at the top of the search
View How can I view the United Kingdom (or other) home pages?
View How do I report an Underage member?
View The goods I ordered (ordered for someone else) have not arrived
View Another member has responded to my feedback. Why haven't my ratings increased?
View I deleted my photos/videos from my profile and my PC. Can you send them to me?
View How do I edit my Blocked Countries list?
View How can I become Member/Group of the Day on the Home Page?
View Removing DirectCam or DirectChat sessions from my 'Leave Feedback' page.
View I received an email about a new device or location
View How do I receive SMS Alerts when members reply to my emails?
View Blogs FAQs
View Why is my Group not appearing?
View I am currently Seeking Services but would like to also offer Webcam Services
View How do I unsubscribe to detailed emails?
View I Am Logged In To DirectCam But Don't Appear On The Site
View Private Gallery Pricing FAQs (Offering Services)
View Where can I get your banner / Linking details
View How do I avoid fraudsters in the Marketplace?
View Why can't I use the word 'available' in my Profile Summary?
View How can I increase my DirectCam business?
View How do I keep my phone number anonymous for Phone Chat?
View I have a profile within Other Services but it is not being displayed
View How do I change or set up member alerts?
View Why have I been removed from 'Webcam' or 'Phone Chat'
View I received an email or SMS from you, is it genuine?
View I am getting messages I have not asked for.
View How / where do I advertise my availability?
View I am not receiving texts from SMS Chat
View Can I add banners to my profile?
View How does DirectCam positioning work?
View How Do I Transfer Credits To My Bank Account?
View If I opt out of Client Connections can service providers still contact me/view my profile?
View I was charged more than the original DirectCam Special Offer
View How do I change login access for members of my Group?
View How do I leave a Group (Group Member)
View What is Guest Free Preview? / How to prevent non-registered viewing your Cam
View I get timeouts or errors when searching
View What is the "Do not allow quick purchasing" option for?
View I am getting a message saying I am not entitled to change my country.
View My Links keep getting deleted even though I have added your banner.
View Reverse Booking FAQs for Seeking Services
View How do I turn off the Feedback/Ratings pop-up on my Emails & Bookings page?
View Media, Banking & Law Enforcement Enquiries
View How do Phone Chat bookings work? (Service Providers)
View No One Can Hear Me
View Repeat / Re-enter characters / Turing Letters on login page, why?
View Where do I submit Erotica & can I submit Audio Erotica?
View How do I set up my voicemail service and retrieve my messages?
View Why can't I transfer my Private Gallery subscriptions to my bank account?
View Can I turn the Available Today function off during the course of a day?
View Why have I been contacted by a Group Manager?
View I have been charged twice for displaying my phone number
View Why are some of my DirectCam shows not transferable?
View I don't want the "Share" link on my profile. (Twitter, Facebook etc.)
View How do I manage my email preferences?
View New Mastercard regulations
View Why am I being asked for my date of birth when registering?
View Will I receive a recurring billing on my credit/debit card if I purchase credits?
View I can't access my Group Home (Admin) page.
View I can't login to DirectCam, I'm seeing error messages
View My content is being displayed on another site
View What's that RSS icon for? Tell me more about your RSS Feeds.
View How does DirectChat positioning work?
View I receive the error message "Your profile is not set up as offering group OR private sessions" on DirectIM
View How do I stop notification emails being sent to me?
View How do I view or delete my Saved Searches?
View How do I change my vital statistics on my profile?
View My browser hangs when I cancel a booking
View What do I do if my sex shop order has not arrived, is wrong, incomplete, faulty etc?
View Why do you use awork.co.uk on my card statements?
View Another member has copied the entire text of my profile
View How do I show my DirectCam/DirectChat status on another site?
View How do I block members from calling me on DirectChat?
View I'm having issues uploading my documents
View You are accessing the Site from a an IP address that is not valid for use on the Public Internet
View What is the DirectCam Advisor Fee?
View What is the Blacklist function?
View Reverse Booking FAQs for Offering Services
View I am getting a message saying I can only pay the name on my ID and/or my payment must be to the UK
View GDPR Enquries
View Can I earn extra credits by referring new members?
View What is "Transfer Req. Fix..." in my Credits Statement?
View Why was my Sale/Auction/Random Winner item deleted?
View I wish to complain about the content of a movie
View Can You Reverse/Cancel My Pending Transfer
View My Network Provider isn't an option (for Mobile Verification)
View I get the message "Sorry, this member's profile information cannot be presented at this time"
View AdultWork Live Advice for Service Providers
View Searching on Nationality - Advice for Offering Services
View How do I remove a member from my Group?
View Why does it say 'Accessed From' on my Profile?
View My email address is not displaying on my profile
View You've saved my Twitter details, how do I clear them?
View I am having problems with the 'Add Gallery' or 'Add to Private Gallery' pages
View How can I stop my email becoming unverified on a regular basis?
View I have strange or duplicate amounts on my card statement
View How do I appear higher up on the DirectCam and AdultWork.com TV pages?
View Why aren't some of my Group Members' credits showing on my credit transfer?
View How do I consent media so these can be visible on my profile?
View Why can't I find a profile using the keyword search?
View iPhone / iOS Can't get past entry Continue page
View I get the message : 'This member's gallery cannot be displayed at this time'
View I have met someone who I believe was trafficked
View I am a Group Manager and Wish to stay in the Group but nominate a new Group Manager
View My Intro Movie is never approved
View Profile Hits and Daily Breakdown
View Where can I see my DirectChat Call History (for Offering Services)
View The views on my erotica submissions do not represent the credits I have received
View My Credits Activity/Turnover shows different values for DirectCam versus Group Credits Report
View How do I add my details to the Alternative Section?
View What are the benefits of using the Voicemail facility? (Offering Services)
View What is a Random Winner Sale?
View Group Nationality Mixing - UK/non-UK
View How can I increase interest in my movies/pictures? (Offering Services)
View Can I pay by SMS for Phone Number Display or Other Services Display?
View Best Practice Guidelines for Webcam
View What is BBCode?
View I have been charged to display my number but have not requested this facility
View What to do if you receive a phishing email pretending to be from AdultWork.com
View I have negative balance problems with my Group
View Account Name Help - Credit Transfer Beneficiary
View I called the Premium Rate Telephone line but my account has not been credited
View I have been charged twice for viewing a Private Gallery
View How do I show when I will next be available for DirectCam?
View Coronavirus (COVID-19) & AdultWork.com
View I am in the UK - can I use the FPS option?
View What Are The Requirements For Verification Photos?
View Can I view email history for any specific members?
View Groups - Phone Number Display FAQs
View On my profile page my rating is underlined in red, why?
View I can't access the Site from home but can on my mobile and elsewhere
View I have deleted the SMS requests but since received the Codes by SMS
View How Do I Delete/Amend My Movie Clips?
View Privacy Policy, Cookie Policy & Website User Agreements
View How can I increase interest in my sales items?
View I have bought something but the Seller says they haven't received the credits
View How do I let clients call me on (pre-booked) Phone Chat?
View How do I search for or show only profiles with phone numbers?
View Auto Response : How do I set it up / Turn it off?
View How do I set-up Special Offers? Why should I?
View Country setting has changed on the Web App - can you change it for me?
View How do I show myself as Available Today(Escorting)? What are the advantages?
View How can I see which days I've paid to be featured?
View There isn't an option to save on the Interview Form
View If I am conducting a group or private session, can anyone else view me for free?
View Viewing Private Galleries FAQs
View Can I have one combined payment for my solo & duo accounts?
View Why do you add VAT to the sale price of services/content instead of the purchase price of credits?
View What does Movie View Credit (iOS) mean?
View I changed my rates but they have not updated on my profile
View When streaming a rental movie it stops
View The 'Available Now' option has disappeared from the Search
View Strange letters are appearing next to the booking price
View Can I create my own personalised AdultWork banner?
View I subscribed to 'logged in now' search or 'has telephone number' but it says I haven't
View I am selling items, what do I do if I'm going away on holiday?
View Polls & Competitions
View Can I submit Erotica by phone?
View How do I advertise my availability for a specific DirectCam theme or event I'm planning?
View Someone who booked/subscribed recently is not appearing in my Client Connections
View How do I complete the interview for a couple/duo account?
View Why has my DirectCam Show been removed from the TV Schedule?
View How Does VAT Apply To Site (Admin/Advisor/Facility) Fees?
View It says I have specified a date/time in the past, when I have not
View I am not appearing on the DirectChat micro-site
View How do I set up an Affiliate Promotion Page?
View What is the Telephone Directory? How do I subscribe/unsubscribe?
View How do I view my feedback/ratings on the Web App?
View My referral credits are not showing on my statement
View How long does my order take to be delivered from the Sex Shop?
View I get an error viewing movies on the WebApp (Using Samsung's browser)
View Where can I view or advertise my Parties and/or Club Events?
View Can I display the category of show that I offer on DirectCam?
View DirectCam Error - An account could not be [re-]created for you
View How do I feature my Movies or Private Gallery? Can I change the movie/picture shown?
View I'm streaming a rental movie and the quality is low or it keeps buffering
View The "Videos" tab does not show on my Profile on the mobile Web App, only on the main site.
View I age verified with YOTI but my status is still not verified on the Site.
View We cannot provide support via Twitter
View Wishlist FAQs for Seeking Services (Buyers)
View Can a Group Manager pay directly to list Group Members in Local Searches?
View Why Can't I Show My Verification Photo Anymore?
View How/Where Does VAT Apply To Members Seeking Services?
View I am a host or group under a support contract with an Advisor...
View I get an error message when trying to upload images
View I Don't Earn Enough To Meet The VAT Threshold, Why Am I/My Customers Paying It?
View I Can't Spend Credits, Being Redirected To 'Where Are You?' Page
View Has my login details been exposed in a hack?
View Where do I define my Live Thumbnail settings?
View What happens when a Group Member wants to leave the Group? (Manager)
View If I send a new member to another member's profile, can I still earn on the referrals?
View I cannot despatch a sale item and need to refund a Customer
View How do I delete a link?
View Can I watch movies on the Mobile App?
View How do I find the delivery address and record the despatch information of an item I have sold?
View How do I let my Members login to DirectCam but not the AW site?
View How do I set up FAQs on my profile?
View Why Do Customers See Different Prices To What I Set?
View How do I search by Ethnicity (or other features within the interview section)?
View I want to replace my Intro Movie with a new one
View I use an 0702 number which diverts to my mobile for security. Can I still display this number on my profile?
View What does DirectCam/Chat Session Rollup mean on my Credits History?
View You are charging me VAT but where I live is excluded from the EU VAT Area
View Why are the amounts on my credits statement underlined?
View Wishlist FAQs for Marketplace Sellers
View My TV/TS profile is active but not appearing in search results
View Why can't I search on 'Logged in Now'?
View How can I track my orders from the Sex Shop?
View I need some help with the Sex Shop
View I am getting a message about disallowed words in my profile details/description
View How do I subscribe to the 'Logged in Now' feature?
View What are QR Codes and why am I seeing links to them?
View How can I search for members logged in recently?
View Sex Shop Returns Policy
View How do I enter the delivery method for an item I have bought/won?
View How do I exclude my profile from Social Media Advertising?
View What are the benefits of using the Voicemail facility? (Seeking Services)
View Why do I see broken images instead of live thumbnails?
View Why aren't my Movies appearing on the site?
View Why can't I quick purchase using the last 4 digits of my card number?
View What are the benefits of VAT registration?
View How can I search for Private Galleries that show faces?
View How does foreign currency exchange work when buying credits?
View Can I transfer credits between Group Members and to myself?
View I get a message about formatting characters and spaces.
View How do I change my DirectCam strapline?
View The option to leave voicemail is not appearing on my Profile
View How can I synchronise timings for Phone Chat/Webcam sessions with customers?
View I can't buy a featured slot after January 28 for March.
View I'm Being Charged VAT But I'm Not In The EU VAT Area
View How do I manage the New Picture Alert email notifications?
View I'm Outside The EU, Why Is VAT Applied To Webcam / Phone Chat?
View I am being included in a poll but don't want to be.
View How can I be included in the search for Face Pictures in Private Galleries?
View We can only accept cards issued by organisations in the same country as the cardholder
View How Do I Change / Delete The DirectCam Login Tweets
View My payment receipt is being sent to the wrong email address. How do I change this?
View What Is Place Of Consumption VAT?
View If I bid on an auction item that requires a % to bid, will I get my % back if I lose the auction?
View My Random Winner sale has ended, how do I know who the winner is?
View Why is my summary field greyed out? / I can't change my summary, why?
View What Is Place Of Supply VAT?
View My Sale/Auction Item does not show on the Home Page.
View What cookies are you storing on my computer?
View How do I end a Random Winner Sale?
View How do I show my preferred method of contact on my profile?
View I have set-up my voicemail but it does not appear on my profile.
View I created a personalised banner but now I can't find it. Where is it stored?
View How do I upload images to my profile from the WebApp?
View What Is A Business-To-Business (B2B) Transaction?
View How do I update/change my movie categories?
View Where do I find VAT information for AW?
View Movie Thumbnail FAQs
View What Is The Reverse Charge Provision & How Do I Use It?
View I'm Being Charged The Wrong VAT Rate
View How do I buy Credits with Cash using CashtoCode?
View What are Affiliate Promotion Pages?
View Why am I not on the Referrals Leaderboard?
View If I Provide You With My VAT Details, Will You Refund What I Have Already Paid?
View How do I buy Credits with Cash using Neosurf?
View I get the message "HTTP code 5xx received" when trying to upload pictures
View The pictures I have uploaded are corrupted or have grey boxes/lines on them
View I Already Registered My VAT Details Years Ago, Why Do I Need To Do It Again?
View Why I cannot consent content for my group members?


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